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Frequently Asked Questions

  • Where are you located?
    All our puppies are safely cared for in Brea, California.
  • Why are your puppies so expensive?
    In order to breed these type of puppies, we take extra care and precaution when choosing the right parents in terms of looks and health. We’re always striving for the teddy bear look with the shorter muzzle, big eyes, and shorter legs/body. Also, true teacup/toy breeds only have 2-3 puppies in one litter. All of the puppies come microchipped, dewormed, and with at least two sets of vaccinations. This requires them to be at least 11-12 weeks of age since they usually get their first set of vaccinations around 8 weeks of age and the second set three weeks after that. I understand that they are pricey, but they are worth the price. Hopefully you can at least come meet them so you can truly see the difference in quality and size compared to other puppies from other places.
  • What factors change the price?
    Each puppy may differ slightly in pricing. This has nothing to do with their quality of health. It mainly has to do with their slight differences in looks, style and size. However, we try our best to keep all of our puppies at the same price.
  • How old are the puppies?
    All of our puppies are at least 10-12 weeks old. We like to always give at least two sets of vaccinations before sending them home.
  • How do we know this is not a scam?
    We offer facetimes/video calls once they are old enough to be freely handled with limited stress. We also do not require a large deposit for you to come meet the actual puppy shown in our pictures.
  • Do you have shipping services?
    We do have flight nanny services to any major airports in the US for an additional flat fee of $500. Our flight nanny stays with the puppy at all times in the cabin and we do not put them in cargo.
  • What comes with the puppy?
    Our puppies come with a puppy contract, along with health guarantees, microchip information, vaccination information, four pages of care information, as well as 2-3 days worth of food.
  • Are teacup/toy puppies unhealthy?
    This is a common misconception, but our answer is no. They do require a lot more attention because they are more prone to accidents due to their delicate nature. However, purely in regards to their health, they are just like any other puppy! Their life expectancy is the same as a standard size dog.
  • Are your puppies potty-trained?
    We do not do individual one-on-one training with each puppy. However we do encourage them to use potty training pads and praise them if we catch them using the training pads. I recommend getting a playpen or leave them in a gated area until they are fully trained.
  • What is the refund policy?
    If a puppy has a genetic disease (refer to your puppy contract for further details), we will guarantee a 100% money back policy or will do our best so you can have first choice for any future litters. The buyer is responsible for all shipping expenses to and from the seller for a replacement puppy. At no time will your credit exceed the purchase price of your puppy. If the puppy shows signs of neglect or abuse, this contract is considered null and void. Under no circumstance will there be any refunds if there is no issue with their genetic health and if parvo/distemper virus tests are negative. If you are no longer able to take care of the puppy, you may surrender them to us.
  • Does the puppy have any health guarantees?
    If the puppy is found to have a non-treatable life-threatening congenital defect related to the eyes, heart, lungs, and brain within the first 12 months of the puppies’ life, a complete report from the buyer’s veterinarian must be emailed to our customer service team within 48 hours after the determination. If the puppy is diagnosed with parvo virus or distemper virus within 10 days of receiving the puppy, we will either provide 100% of your payment for the puppy back or another puppy to your liking in a reasonable price range. All of our puppies will undergo a wellness exam from our personal Veterinarian, have at least two sets of required vaccinations, genetic health guarantees, parvo and distemper virus guarantees on a full puppy contract.
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